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Shipping & Returns

08.16.2025

Here’s a professional and detailed Shipping & Returns policy for your shoe e-commerce website (wikishoe.com), incorporating all your requirements while maintaining a formal tone:

Shipping & Returns Policy

Thank you for shopping at Hong Kong Shengkang Limited. We strive to ensure your satisfaction with every purchase. Below are our policies regarding shipping, returns, and refunds.

1. Shipping

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once shipped, delivery times vary by destination:

  • Domestic (U.S.): 3–7 business days
  • International: 7–21 business days (customs delays may occur)

You will receive a tracking number via email once your order ships.

Shipping Costs

Shipping fees are calculated at checkout based on weight, destination, and carrier. Expedited shipping options are available for an additional cost.

2. Returns & Refunds

14-Day Money-Back Guarantee

We offer a 14-day return policy from the delivery date for unworn, undamaged shoes in their original packaging with tags attached.

Conditions for Returns:

  • Items must be unused, in resellable condition, and include original proof of purchase.
  • Buyers are responsible for return shipping costs (non-refundable).
  • Final sale items (e.g., clearance) cannot be returned.

Refund Process & Timeline

  1. Request a Return: Contact us at vip@wikishoe.com within 14 days of delivery. Include your order number and reason for return.
  2. Approval & Instructions: We’ll email a return authorization (RMA) and shipping address.
  3. Ship Your Return: Send the item(s) back with a tracking number. We recommend insuring the package.
  4. Inspection & Refund: Once received, we’ll inspect the item(s) and process your refund within 14 business days.

Refund Methods:

  • Original payment: Refunds are issued to your original payment method (credit/debit card, PayPal, etc.).
  • Credit cards: Up to 14 business days to reflect (varies by bank).
  • PayPal: 14–30 business days (some regions require 30 days under PayPal’s policy).
  • Store credit: Available upon request for faster processing.

3. Exchanges

We currently do not offer direct exchanges. To replace an item, return the original purchase and place a new order.

4. Non-Refundable Situations

  • Items damaged due to wear, misuse, or altered packaging.
  • Return requests made after 14 days.
  • Lost return shipments (tracking is required).

5. Contact Us

For questions, email vip@wikishoe.com with your order details. We’re happy to help!