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Terms of Service

Welcome to Hong Kong Shengkang Limited (“we,” “us,” or “our”). By accessing or using our website wikishoe.com (the “Site”) and purchasing our products, you agree to comply with and be bound by the following Terms of Service (“Terms”). Please read these Terms carefully before placing an order.

1. General Terms

  • Eligibility: You must be at least 18 years old or have legal guardian consent to use this Site.
  • Account Responsibility: If you create an account, you are responsible for maintaining its confidentiality and all activities under it.
  • Product Descriptions: We strive for accuracy but do not guarantee that colors, sizes, or materials will match displays exactly due to screen variations.

2. Orders & Payments

  • Pricing: All prices are listed in USD (or local equivalent) and subject to change without notice.
  • Payment Methods: We accept major credit/debit cards, PayPal, and other approved payment gateways.
  • Order Confirmation: Your order is confirmed only after payment authorization. We reserve the right to cancel orders due to stock issues or pricing errors.

3. Shipping & Delivery

  • Processing Time: Orders are typically processed within 1–3 business days.
  • Delivery Estimates: Provided at checkout but are not guaranteed (customs delays may apply internationally).
  • Risk of Loss: Ownership and risk of loss pass to you upon delivery.

4. Returns & Refunds

14-Day Money-Back Guarantee

You may return unworn, undamaged shoes in original packaging within 14 days of delivery for a full refund.

Conditions:

  • Items must be unused, with tags and proof of purchase.
  • Buyers cover return shipping costs (non-refundable).
  • Final sale items (e.g., clearance) are ineligible.

Refund Processing Time

  • Refunds are issued within 14 business days of receiving the returned item.
  • For PayPal payments: 14–30 business days (some jurisdictions require 30 days under PayPal’s policy).
  • Refunds are credited to the original payment method; store credit is available upon request.

5. Prohibited Conduct

You agree not to:

  • Use the Site for illegal purposes or fraud.
  • Reverse-engineer or exploit vulnerabilities.
  • Submit false returns or chargebacks.

6. Intellectual Property

All content (logos, text, images) on wikishoe.com is owned by Hong Kong Shengkang Limited and protected by copyright laws. Unauthorized use is prohibited.

7. Limitation of Liability

We are not liable for:

  • Indirect, incidental, or consequential damages (e.g., lost profits).
  • Errors in product descriptions or minor defects.
  • Delivery delays caused by third parties (carriers, customs).

8. Governing Law & Disputes

These Terms are governed by the laws of Hong Kong. Any disputes shall be resolved exclusively in Hong Kong courts.

9. Changes to Terms

We may update these Terms at any time. Continued use of the Site constitutes acceptance of changes.

10. Contact Us

For questions, email vip@wikishoe.com.